Service Quality of Micro-Finance Institutions in District MANSEHRA: An Investigation of Customer Satisfaction

Sher Ali; Uzhair Khalid; Hazrat Bilal

doi:https://doi.org/10.5281/zenodo.17119497

Service Quality of Micro-Finance Institutions in District MANSEHRA: An Investigation of Customer Satisfaction

Sher Ali, Uzhair Khalid, Hazrat Bilal

Abstract

Keywords:

assurance and customer satisfaction , Empathy , Micro finance , reliability , responsiveness , Service quality , tangibility

Article Details

Year: 2020

Volume: 41

Issue: 1

Pages: 61 - 88

Accepted: 31.03.2020

DOI:
https://doi.org/10.5281/zenodo.17119497

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How to Cite?

Sher Ali, Uzhair Khalid, Hazrat Bilal (2020). Service Quality of Micro-Finance Institutions in District MANSEHRA: An Investigation of Customer Satisfaction. Journal of Economic Cooperation and Development, 41(1), 61-88. https://doi.org/10.5281/zenodo.17119497